Refund Policy

Last updated: July 23, 2026

1. 14-day refund window

You may request a refund for any purchase within 14 days of the payment date. This applies to every transaction: one-off image purchases, the first subscription payment, and subscription renewal payments. You do not need to give a reason.

2. How to request a refund

Email support@anypic.ai from the address used at purchase, with your order or receipt reference. You can also request a refund directly through Paddle, our payment provider and merchant of record, via the link in your receipt email. We respond within 2 business days.

3. How refunds are processed

Refunds are issued by Paddle.com to your original payment method, typically within 5 to 10 business days depending on your bank. Refunded subscription payments end the related subscription period.

4. Defective files

If a downloaded file is corrupted, incomplete, or materially different from its preview, contact us at any time, even after the 14-day window, and we will replace it or refund it.

5. Fair use

In line with Paddle's refund policy, refunds may be declined where there is evidence of fraud, refund abuse, or other manipulative behaviour.

6. Your statutory rights

Nothing in this policy limits any rights you have under applicable consumer protection law, including statutory withdrawal rights for consumers in the EU/EEA and UK.

7. Related documents

See also our Terms of Use and Privacy Policy.